I agree that the phrasing is bad, but I think what they meant is this otherwise it doesn't make sense and is pretty terrible :.

Manufacturer fault. Or will the game still be eligible for me to refund in case it doesn't work or, as in the quote on the site, "you aren't riveted by the storyline, or sucked in by the action? Log in or sign up in seconds. That's sort of how I interpret it as well, though, based on the phrasing. It also shows what we are obliged to provide depending on when the fault occurred. The tepid reviews and everything have got me worried, however, that the game might really be that bad. That way both purchasers, and pre-orderers, effectively get the same amount of time to request a refund. In the unlikely event of your product developing a fault, our qualified in-house staff will come out and address the problem free of charge. Origin is in offline mode. Fault after 30 days of purchase.

Replacement or refund. The promotional details will explicitly state if refunds are unsupported. Once a refund is issued, you will no longer have access to the game. Can I trade-in a pre-owned phone or tablet? To get access to all Origin features, please go online. That way both purchasers, and pre-orderers, effectively get the same amount of time to request a refund. So just to confirm, the first two requests are one set of criteria, then the third request is a second. So, I preordered ME:A a few months ago. About Your Refund Under the Great Game Guarantee Refund Policy When we have received and processed your request for a refund, Electronic Arts will request the appropriate refund to the payment method used for the original order.

All rights reserved. And if you purchase a new EA game within the first thirty 30 days of its release date and can't play it due to technical reasons within EA's control, you can request a refund within seventy-two 72 hours after you first launch the game instead of twenty-four Purchases from the Origin Store for all other third-party content, as well as packaged goods, game expansions, downloadable content, time cards, virtual currency and add-ons are not subject to the Great Game Guarantee. Submit a new link. Gift card. Would I be better off canceling the preorder just in case? Get an ad-free experience with special benefits, and directly support Reddit. That way both purchasers, and pre-orderers, effectively get the same amount of time to request a refund. Now that you mention it, after getting home I reread it and your totally right yeah, I'm just a dummy and can't read apparently lol. Refund requests can be made within twenty-four 24 hours after you first launch the game, within fourteen 14 days from your date of purchase, or within fourteen 14 days from the game's release date if you pre-ordered, whichever comes first.

It's been like this for hours? Go Online reconnecting. The promotional details will explicitly state if refunds are unsupported. Submit a new text post. Want to add to the discussion? Can I trade-in a pre-owned phone or tablet? By continuing to browse the site you are agreeing to our use of cookies. Log in or sign up in seconds. Create an account. What's the minimum amount I can send in?

What do I need to trade-in in store? You will get a response within forty-eight 48 hours after your request is submitted and your refund within seven 7 to ten 10 days if you meet the Great Game Guarantee refund requirements. If it's a technical issue where you can't play the game, you have a longer grace period after your first launch. Submit a new text post. Mint New. Where can I buy Arena Time? I agree that the phrasing is bad, but I think what they meant is this otherwise it doesn't make sense and is pretty terrible : If you purchase not pre-order , you have 24 hours from 1st play, and 7 days from purchase date. Get an ad-free experience with special benefits, and directly support Reddit.

Other Refund Rights and Remedies The Great Game Guarantee is in addition to any rights you have regarding returns or refunds, including any right to a refund or other remedy to which you may be entitled under applicable law. View all 12 Pre-owned Do you have different grades of 'condition' for pre-owned games e. What happens if you reject my order? You will not find this service from any other games room retailer. How long do I have to use Arena Time? The applicable Great Game Guarantee refund period for full game digital downloads that are part of a bundle begins as soon as one game within the bundle is launched. Want to join? All refunds are subject to the Terms of Sale and the Returns and Cancellations policy. Log in or sign up in seconds. It's been like this for hours?

That way both purchasers, and pre-orderers, effectively get the same amount of time to request a refund. You will not find this service from any other games room retailer. All rights reserved. Sorry, maybe I was unclear about my interpretation. Enter your search term here Origin is in offline mode. My reading of it would be that the 3rd part about pre-order would replace the 2nd part, but I'm not a lawyer or an EA representative. Want to add to the discussion? At least it's better than Steam where they refund only to your Steam wallet. The promotional details will explicitly state if refunds are unsupported.

To request a refund, visit your Order History and select the "Request a Refund" link next to any eligible product. For Expert Advice Call us on Or email us at info gamesroomcompany. So just to confirm, the first two requests are one set of criteria, then the third request is a second. All refunds are subject to the Terms of Sale and the Returns and Cancellations policy. Get an ad-free experience with special benefits, and directly support Reddit. To get access to all Origin features, please go online. Fault after 30 days of purchase. By continuing to browse the site you are agreeing to our use of cookies. You will get a response within forty-eight 48 hours after your request is submitted and your refund within seven 7 to ten 10 days if you meet the Great Game Guarantee refund requirements. Fault within 30 days of purchase.

Shuffleboard Back Shuffleboards Shuffleboard Accessories. In the unlikely event of your product developing a fault, our qualified in-house staff will come out and address the problem free of charge. Sorry, maybe I was unclear about my interpretation. I've refunded the game before for some silly non-technical reason without a problem. Welcome to Reddit, the front page of the internet. Refunds may not be supported where Electronic Arts detects fraud or abuse of the refund process. It's been like this for hours? For Expert Advice Call us on Or email us at info gamesroomcompany.

Go Online reconnecting. We will inform you if your payment method is nonrefundable during checkout. In the unlikely event of your product developing a fault, our qualified in-house staff will come out and address the problem free of charge. In rare instances, refunds may not be supported for products purchased during special Origin promotions. Language Preferences. You'll have to wait for a while for the cashback though. If it's a technical issue where you can't play the game, you have a longer grace period after your first launch. Welcome to Reddit, the front page of the internet. Purchases from the Origin Store for all other third-party content, as well as packaged goods, game expansions, downloadable content, time cards, virtual currency and add-ons are not subject to the Great Game Guarantee. I agree that the phrasing is bad, but I think what they meant is this otherwise it doesn't make sense and is pretty terrible :.

Electronic Arts reserves the right to revise the Great Game Guarantee Policy at any time in its sole discretion. Can I check the stock of my local store online? In the unlikely event of your product developing a fault, our qualified in-house staff will come out and address the problem free of charge. All other digital. Other Refund Rights and Remedies The Great Game Guarantee is in addition to any rights you have regarding returns or refunds, including any right to a refund or other remedy to which you may be entitled under applicable law. I mean I guess I'll find out but that would be pretty mind blowing bad terms. I'd like to try it for myself, and was thinking that if for some reason I didn't like it I'd still be covered by the Great Games Guarantee. The promotional details will explicitly state if refunds are unsupported. How do I trade-in online? Even though I preordered a few months ago I should still qualify for the 24 hour return window?

Get an ad-free experience with special benefits, and directly support Reddit. Fault within 30 days of purchase. What condition will my pre-owned console come in if I buy it online? You are currently browsing in the store. The Games Room Company requires cookies to be accepted to allow the best site experience possible. Submit a new text post. You may exercise your right of withdrawal from a purchase within 14 days from the date of purchase. If it's a technical issue where you can't play the game, you have a longer grace period after your first launch. Mint New.

All refunds are subject to the Terms of Sale and the Returns and Cancellations policy. Even though I preordered a few months ago I should still qualify for the 24 hour return window? Welcome to Reddit, the front page of the internet. Repair or Replacement. To get access to all Origin features, please go online. I mean I guess I'll find out but that would be pretty mind blowing bad terms. Once a refund is issued, you will no longer have access to the game. You will not find this service from any other games room retailer. Go Online reconnecting. Anyone have any ideas?

For Expert Advice Call us on Or email us at info gamesroomcompany. I've refunded the game before for some silly non-technical reason without a problem. And if you purchase a new EA game within the first thirty 30 days of its release date and can't play it due to technical reasons within EA's control, you can request a refund within seventy-two 72 hours after you first launch the game instead of twenty-four We will inform you if your payment method is nonrefundable during checkout. You may exercise your right of withdrawal from a purchase within 14 days from the date of purchase. Anyone have any ideas? Once a refund is issued, you will no longer have access to the game. Refund requests can be made within twenty-four 24 hours after you first launch the game, within fourteen 14 days from your date of purchase, or within fourteen 14 days from the game's release date if you pre-ordered, whichever comes first. Submit a new text post.

Where can I see my Arena Time? Cookie Policy The Games Room Company requires cookies to be accepted to allow the best site experience possible. Language Preferences. If you pre-order, you have 24 hours from 1st play, and 7 days from official release date. It's been like this for hours? Replacement or refund. The below table shows the time frames in which an item can be returned depending on if it is unwanted or faulty. You're offline Origin is in offline mode. Want to add to the discussion?

Origin is in offline mode. Enter your search term here You may then complete the refund request and cancel all the associated content or you may withdraw your request. Where can I buy Arena Time? Become a Redditor and join one of thousands of communities. Can I trade-in a pre-owned phone or tablet? Submit a new link. To get access to all Origin features, please go online. What's the minimum amount I can send in? Welcome to Reddit, the front page of the internet.

You'll have to wait for a while for the cashback though. I mean I guess I'll find out but that would be pretty mind blowing bad terms. What happens if you reject my order? What is Arena Time? By continuing to browse the site you are agreeing to our use of cookies. I'd like to try it for myself, and was thinking that if for some reason I didn't like it I'd still be covered by the Great Games Guarantee. I agree that the phrasing is bad, but I think what they meant is this otherwise it doesn't make sense and is pretty terrible : If you purchase not pre-order , you have 24 hours from 1st play, and 7 days from purchase date. Want to join?

Refund requests can be made within twenty-four 24 hours after you first launch the game, within fourteen 14 days from your date of purchase, or within fourteen 14 days from the game's release date if you pre-ordered, whichever comes first. Now that you mention it, after getting home I reread it and your totally right yeah, I'm just a dummy and can't read apparently lol. For Expert Advice Call us on Or email us at info gamesroomcompany. Basically, for any reason that isn't a technical problem preventing you from playing the game, you have to put in your refund claim 24 hours after first launch, or 7 days from the release date since you pre-ordered. Would I be better off canceling the preorder just in case? All other digital. You're offline Origin is in offline mode. Log in or sign up in seconds. How long do I have to use Arena Time? Once a refund is issued, you will no longer have access to the game.

Want to join? Submit a new text post. Manufacturer fault. Repair or Replacement. Can I trade-in a pre-owned phone or tablet? Want to add to the discussion? The promotional details will explicitly state if refunds are unsupported. How do I trade-in online?

To request a refund, visit your Order History and select the "Request a Refund" link next to any eligible product. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Sign In. Where can I buy Arena Time? So, I preordered ME:A a few months ago. So just to confirm, the first two requests are one set of criteria, then the third request is a second. Any revisions to the Policy will be effective immediately for all subsequent purchases. Purchases from the Origin Store for all other third-party content, as well as packaged goods, game expansions, downloadable content, time cards, virtual currency and add-ons are not subject to the Great Game Guarantee. Even though I preordered a few months ago I should still qualify for the 24 hour return window? All refunds are subject to the Terms of Sale and the Returns and Cancellations policy.

You'll have to wait for a while for the cashback though. I've refunded the game before for some silly non-technical reason without a problem. And if you purchase a new EA game within the first thirty 30 days of its release date and can't play it due to technical reasons within EA's control, you can request a refund within seventy-two 72 hours after you first launch the game instead of twenty-four Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Electronic Arts reserves the right to revise the Great Game Guarantee Policy at any time in its sole discretion. Anyone have any ideas? View all 9 Trade in Online Why have I not been offered the amount on my order? Enter your search term here

To request a refund, visit your Order History and select the "Request a Refund" link next to any eligible product. You're offline Origin is in offline mode. Want to add to the discussion? I've refunded the game before for some silly non-technical reason without a problem. Cookie Policy The Games Room Company requires cookies to be accepted to allow the best site experience possible. Electronic Arts reserves the right to revise the Great Game Guarantee Policy at any time in its sole discretion. Welcome to Reddit, the front page of the internet. Enter your search term here Log in or sign up in seconds.

What condition will my pre-owned console come in if I buy it online? Purchases from the Origin Store for all other third-party content, as well as packaged goods, game expansions, downloadable content, time cards, virtual currency and add-ons are not subject to the Great Game Guarantee. Fault after 30 days of purchase. About Your Refund Under the Great Game Guarantee Refund Policy When we have received and processed your request for a refund, Electronic Arts will request the appropriate refund to the payment method used for the original order. And if you purchase a new EA game within the first thirty 30 days of its release date and can't play it due to technical reasons within EA's control, you can request a refund within seventy-two 72 hours after you first launch the game instead of twenty-four Submit a new link. Or will the game still be eligible for me to refund in case it doesn't work or, as in the quote on the site, "you aren't riveted by the storyline, or sucked in by the action? I've refunded the game before for some silly non-technical reason without a problem.

What's the minimum amount I can send in? Sorry, maybe I was unclear about my interpretation. I mean I guess I'll find out but that would be pretty mind blowing bad terms. Get an ad-free experience with special benefits, and directly support Reddit. All refunds are subject to the Terms of Sale and the Returns and Cancellations policy. You'll have to wait for a while for the cashback though. That's sort of how I interpret it as well, though, based on the phrasing. We will inform you if your payment method is nonrefundable during checkout.

All other digital. Want to join? Would I be better off canceling the preorder just in case? Cookie Policy The Games Room Company requires cookies to be accepted to allow the best site experience possible. Sign In. Where can I buy Arena Time? Refund requests can be made within twenty-four 24 hours after you first launch the game, within fourteen 14 days from your date of purchase, or within fourteen 14 days from the game's release date if you pre-ordered, whichever comes first. The Games Room Company requires cookies to be accepted to allow the best site experience possible. Fault after 30 days of purchase. You'll have to wait for a while for the cashback though.